Industry-Leading Results & Technology
HRGi leverages our industry-unique technology combined with our in-house team of experts to deliver outstanding results that consistently outperform industry averages for our valued customers.
Exceptional Service
Customer satisfaction and loyalty are HRGi's top priority. Our clients experience a personalized approach that delivers exceptional cost savings and industry-leading service levels. HRGi exceeds our customers’ expectations each and every time we work on their behalf.
Quality Assurance
HRGi strives to consistently deliver an unapparelled assurance and confidence to all HRGi customers and partners. All fee negotiations are memorialized in writing and supported by digitally recorded calls to ensure a win-win for payors and providers alike.
Industry-Leading Results & Technology, Average HRGi savings
Exceptional Service
HRGi customer satisfaction and loyalty are second to none! Our clients expect and receive exceptional customer service and value.
At HRGi, we realize that one of the best ways to differentiate yourself from your competition is to deliver an outstanding level of customer service as the basis of the client/vendor relationship.
Flexibility & Customization
We offer customized, client-specific IT solutions that meet and exceed the current needs of our clients with as minimal disruption as possible.
Our clients help determine claim thresholds, method of transmission, turnaround time requirements (TAT), reporting requirements and many other specifics that match or improve their existing processes.
If necessary, we are also able to provide the coordination of any non-PPO bills with multiple vendors so that clients only have to submit bills to one location through one portal. We are able to route, track, coordinate, inquire and report submitted bills as they are processed through all vendors.
Our Internal Audit Process includes:
1.
Operational Support Audits
Operational support audits to ensure accurate data are being reported for negotiation purposes.
2.
Management Review
Internal management review of recorded phone calls to ensure appropriate procedures were followed during the negotiation process. All HRGi fee negotiation calls are digitally recorded (with the Provider’s knowledge).
3.
System Audits
Ongoing system documentation audits to ensure that system follow up correlates with the provider agreements.
4.
Provider Surveys
Provider office surveys to ensure provider satisfaction.
